Order Changes or Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.

If you fail to request a cancellation within the specified time frame from when you placed the order, you will be responsible for the return shipping cost if you decide not to keep or want to return the item/s. We will only accept returns for items that are sealed and unused.

Loop Laboratories Return & Refund Policy

We take pride in our products and want you to have the best experience with your Loop Lasso. If you need to request a return, please review our policy below.

100-Day Warranty (Defective Units)

• If your Loop Lasso has a proven manufacturing defect within 100 days of purchase, we will replace it at no cost or issue a full refund.

• Proof of defect (photos or videos) is required before a warranty claim can be processed.

• Obvious defects (e.g., non-functional motors, major manufacturing errors) do not need to be returned for verification. If confirmed defective, we will issue a refund or replacement.

Money-Back Guarantee

Unopened Items:

• If the product is sealed and unused, it may be returned within 30 days of delivery for a full refund.

• Customers are responsible for return shipping costs—we do not provide return labels. 

Opened, Non-Defective Items:

• All sales are final for opened products. We do not offer refunds for change of mind or dissatisfaction.

• If you are unhappy with your purchase and the product is not defective, you may return it within 30 days of delivery for a 50% refund.

• The item must be returned before a refund is processed and must include all parts in good condition.

• Customers are responsible for return shipping costs—we do not provide return labels.

• The 50% refund accounts for restocking and processing costs.

 

How to Request a Return or Warranty Replacement

Step 1: Contact Us

• Email hello@looplaboratories.com with the subject line: "Return Request – Order #[Your Order Number]".

• Provide a detailed reason for the return. If claiming a defective unit, include clear photos or videos showing the issue.

Step 2: Receive Return Instructions

• Our team will review your request and respond with return eligibility and next steps.

• If the return is approved, you will receive detailed return instructions, including the return address.

Step 3: Ship the Item Back (If Applicable)

• If returning an unopened or non-defective item, send it back using a trackable shipping method. Proof or return is required (drop off receipt, label, or tracking number)

•  Customers are responsible for return shipping costs—we do not provide return labels.

Step 4: Refund or Replacement Processing

• Once the returned item is received and inspected, we will process your refund or replacement.

• Refunds can only be issued to the original payment method and may take 5-10 business days to appear.

Important Notes

• Refunds are processed to the original payment method and may take 5-10 business days to appear.

• Shipping fees are non-refundable.

• Purchases from third-party retailers (e.g., Target, Amazon, etc.) must follow that retailer’s return policy.

For any questions, feel free to reach out to us at hello@looplaboratories.com.